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Where is the data stored?
The management cockpit data is stored on servers hosted by Microsoft Azure.All data with information about the company and its employees are stored on servers in Germany....0 min reading time
If you have any questions or comments, you can send us a message under the heading "Support".Use the corresponding text field for this and then click on "Send message". With the button "Help & FAQ's" you will be redirected to our Help Section. Here you will find numerous tips and videos on the subject of easycheck....0 min reading time
Where can I change my address?
If you have created a customer account you can log in with your user data (username and password). In your profile you can change or add your shipping and billing addresses or set a default address....0 min reading time
How is the edding test label applied to EU driving licenses without an application device?
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What happens if I fail the final UVV test?
If the UVV test is not passed, the test can be repeated.Your contact person in the company for fleet management will not be informed in this case, but only when the 28 days have expired....0 min reading time
How many days do I have the right to return an online order?
Orders can be returned within 14 days. Details about the beginning of the revocation period, the form and the consequences of the revocation can be found in our terms of service....0 min reading time
What happens if I am not at home when the order arrives?
Ideally a parcel is delivered to you personally. Another member of your household can also accept your parcel on your behalf. If nobody is present our shipping carrier GLS asks a neighbour if they can accept the parcel for you. If no parcel delivery is possible – not even at a neighbour – GLS will take the parcel back to the depot (distribution ce...0 min reading time
Is easycheck suitable for every driver's license?
Yes, thanks to our innovative checking technology, both card and paper driving licenses can be checked safely and reliably with the smartphone at any time and anywhere....0 min reading time
What happens if the easycheck test label is removed from the driver's license?
If the applied test label is removed from the driver's license, both the label and the conductive coding it contains will be destroyed. Control is then no longer possible....0 min reading time
Can I place an order without any registration?
Of course, you may also order with a guest account. In this case, we only store crucial information for the delivery. However, the customer account offers you some advantages: no need to fill out address, payment method etc. again view the history and status of your orders at any time in "My account" you can enter or change your data according to y...0 min reading time
How is the edding test label applied to the pink paper driving licenses without an application device?
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How do I create a new driver
1. Select "Create new driver" 2. Fill in the mandatory fields marked with a *: The following fields must be filled in at least: 1. First name 2. Surname 3. Email address 4. Corporate or occasional drivers 5. Individual test interval 6. Label code assigned to the driver Optionally, you can add the following information to the driver file: A. Driver...0 min reading time
What information does the digital driver file contain?
All information and processes relating to individual drivers are stored in the respective digital driver files.You can reach this by selecting the name of a driver in the driver overview.The window that now opens offers you the following information: 1. General contact details: name, email address, company or occasional driver2. Current status of th...0 min reading time
How do I add new admins (including rights and roles)?
You can set up access for a new admin under the heading "Administration". The "Add new admin" button takes you to a form in which you can enter the personal data (1) of the new admin. In addition, select the role of administrator (2). Assign the desired department (3) to the admin to which he should have access. In addition, you have the option to s...0 min reading time
Is personal data stored on the test label?
No, no personal data is stored on the test label.Only the label number and an individual test link are used for clear assignment....0 min reading time
Tips on the correct test procedure for pink paper driving licenses
You can find tips and hints for the correct implementation in the following video:...0 min reading time
Tips on the correct control process for an EU driving license
You can find tips and advice on how to do this properly in the following video:...0 min reading time
What if I only have one device available?
If two attempts to check your driver's license have failed, or you only have one device available, you can have your driver's license identified via the edding Trust Center. Here you can book an appointment online via Calendly and choose between a MicrosoftTeams meeting or a video call. During this appointment, the edding Trust Center will then iden...0 min reading time
Where can I change my profile information?
If you have a registered account you may change your personal information within your account. If you have made a guest order, you will not have that option. As a registered customer, please navigate to https://www.edding.shop/de/account/login and enter your credentials. On the left menu may change your profle information:...0 min reading time
Enable touch sensitivity for Android devices
If Android devices are used to check driving licenses with easycheck, the “touch sensitivity” of the devices must first be activated. If this is not the case by default, you will be asked to activate the function on your check page. To do this, proceed as follows: 1. Open the general "Settings" of your device 2. Click on "Show" 3. Click on "Activate...0 min reading time
How can I download driver and test data?
The system offers you two options for downloading driver or driver's license control data: 1. Download individual driver files Go to the driver overview and search for the relevant driver by sorting or using the search function. Click on the name to go to the digital driver file Select the three dots as shown and click Download File A PDF will open ...0 min reading time
Explanation of the filter options
The driver overview gives you various options to filter, categorize and search for your drivers. 1. With the help of a simple search query, you can display individual drivers. 2. You can also categorize your drivers based on the status of the driver's license control. Use the field provided for this and click on the desired status. Several statuses ...0 min reading time
How do I receive my invoice?
You will receive the invoice attached to the order confirmation e-mail as a pdf document. If you have accidentally deleted that e-mail, as registered user, you may also navigate to your account (https://www.edding.shop/account/order) and download the invoice from order overview: If you have placed a guest order, you may also contact our customer ser...0 min reading time
Accidentally deleted my invoice - what can I do?
If you have accidentally deleted that e-mail, as registered user, you may also navigate to your account (https://www.edding.shop/account/order) and download the invoice from order overview: If you have placed a guest order, that option is not possible. In this case you may contact our customer service....0 min reading time
My payment was not processed. What do I need to do?
We are sorry about that! Payments may be refused by our payment service provider. This can happen due to several reason. Usually, if your payment was refused, you will receive a notification by our shop system. In this case, the order will not be processed and your selected payment method will not be charged. If you are not sure, if your payment has...0 min reading time
How does the digital driver's license check work with easycheck?
Your drivers will receive an automated email request to review them. The verification takes place in a few seconds with the smartphone, simply by swiping your finger over the label, completely independent of time and location. At the same time, the test result is sent to the web-based management cockpit and will be documented. Your browser does not ...0 min reading time
Password forgotten - what to do?
If you lost your password, please visit our shop under https://www.edding.shop/de/en/account/recover and enter your e-mail. As soon as you have submitted the request, you will receive an e-mail with recovery link....0 min reading time
How does the UVV process work?
The accident prevention regulations (UVV) are mandatory for every company and every insured person of the statutory accident insurance. Once a year, the driver must have carried out a UVV instruction with a final check.There are two ways of asking your drivers to take part in the accident prevention regulations. 1. Via the "Driver overview" section,...0 min reading time
Is there a cancellation policy?
Cancellation of the order is not possible. However, you have 14 days to exercise your right of withdrawal. See also "How many days do I have the right to return an online order?"...0 min reading time
What happens to the driver data when deleting?
There are two ways to delete a driver from the system: 1. In the "Driver overview" section, you can mark all drivers as a whole or a single driver using the tick. By clicking on "Delete" you confirm the execution and the drivers will be deleted. 2. You can go to the specific driver file and then delete the driver file using the symbol with the three...0 min reading time
How is the edding test label applied to the pink paper driving licenses with the application device?
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Reasons for a failed driver's license check
The following causes can cause a driver's license test to fail: 1. Defective display: Cracks or cracks in the display of the smartphone used can mean that the easycheck test label cannot be read reliably. In this case, the test should be performed with a different device. 2. Displays with armored glass: With certain devices, armored glass on the dis...0 min reading time
I am not sure if my order has been processed - what can I do?
Don´t worry! Your order my be refused due to a problem with your payment. If an error occurs, you will be informed immediately by a visible notification. In this case, you will also not receive any confirmation by e-mail. If you are just not sure, please just contact our customer service....0 min reading time
How can I download driver files and consolidated reports
The system offers you two options for downloading driver or driver's license control data: 1. Download individual driver files Go to the driver overview and search for the relevant driver using "Sort" or the "Search function". Click on the name to go to the digital driver file. Click on the three dots and click on "Download File". A PDF will open th...0 min reading time
What are the shipping costs?
In Germany the shipping costs are 3,95€ - we offer free shipping for orders above 19,00€....0 min reading time
Is additional test equipment required?
No, apart from a smartphone you do not need any test devices to use easycheck. This saves investment costs for additional hardware....0 min reading time
If you have forgotten your password, you can request a new one by email by clicking on "Forgot your password"....0 min reading time
What if I don't have access to my email on my smartphone?
If you don't have access to your emails on your smartphone but have been asked to go through a driver's license check, that's not a problem. A QR code is integrated in every e-mail requesting a driver's license check.You can scan this with your smartphone.Use the "Camera" app for this and hold the camera in front of the QR code. A link to the driver...0 min reading time
When will I get my return credited?
The amount will be credited within 14 days after we have received your return.The defined amount will be credited on your selected payment method....0 min reading time
Process of the digital driver's license check with easycheck by edding
You will receive an email requesting the driver's license control.With a click on the button "Start test now" you will be directed to the Drivers App (website). At the beginning you will be presented with four pages explaining how you should carry out the driver's license check. If the first attempt at the driver's license check fails, you will rece...0 min reading time
Can the edding test label be applied to the driver's license?
With our fully transparent label, we ensure that no relevant information on the driver's license is covered. This means that the edding test label can be used without any legal concerns. We will be happy to send you a corresponding confirmation from the Federal Ministry of Transport. A residue-free removal is possible at any time....0 min reading time
How securely is the data stored?
As a hoster, Microsoft Azure offers the highest security standards that go far beyond the legal requirements. Both data centers and data are comprehensively protected from external influences and unauthorized access. This is continuously confirmed by independent audits. The Azure Cloud fulfills, among other things: ISO 27001 ISO 27017 SOC 1 & SO...0 min reading time
Where is my order?
We are sorry that your order has not been delivered, yet. If you want to look for the current status or location of your order, you may use the tracking information we have sent you via e-mail. You may also visit the tracing directly under https://www.gls-pakete.de/sendungsverfolgung. Just enter your parcel number and you will see the current statu...0 min reading time
Can I also have my order sent to a Packstation?
No, unfortunately we do not offer this service, yet. ...0 min reading time
Where can I register?
If you want to register for an account please go to https://www.edding.shop/de/account/login and enter the required information....0 min reading time
Can I order with a foreign address?
All products ordered via edding.shop are currently only delivered within Germany....0 min reading time
How is the edding test label applied to EU driving licenses with the application device?
...0 min reading time
Can you please let me know if your FUNTASTICS felt-tip pens can be used for the fondant glaze? I've read that the ink is vegetable based, so I wonder if they are edible inks.
No, the FUNTASTICS ink is not suitable for use with food. The ink should not be eaten or drunk....0 min reading time
What is behind the network concept?
The network admin has the authorization to create departments and to select specific administrators who have access to these departments. To do this, go to the "Administration" section and click on the "Manage departments" category. Then click on the "Create new department" button. A form opens in which you can name the department and enter a contac...0 min reading time
What happens if I do not go through a driver's license check despite being asked?
If you do not comply with the request to check your driver’s license, you will be reminded of this on a weekly basis. After a certain time, your contact person will be contacted and your driver's license control status in the administration system will change to "Failed"....0 min reading time
What do the different driver statuses mean?
In addition to the total number of drivers recorded in the system, the management cockpit distinguishes between four different test states: Checks not started: Drivers who have already been created in the system, but for whom a request for a driver's license check has not yet been sent. Pending checks: drivers who have already been asked to have a d...0 min reading time
What can I do if I do not receive the order?
Please try to find your package by using the tracking system, first. We have sent you the link to the tracking system by e-mail. I If you are not able to proceed, please contact our customer service....0 min reading time
How can the test intervals be set?
The individual setting of the test intervals for each driver generates, according to the interval, an automatic request e-mail for the driver to check the driver’s license. This interval can be edited at any time. To do this, go to the individual driver files of the respective drivers Edit the driver file using the three points Edit the check interv...0 min reading time
Show more drivers on one page
The "Driver overview" section (1) shows all registered drivers. With the option "Drivers per side" (2) the number of displayed drivers can be set as required. Click on the arrows (3) to go to the next page....0 min reading time
Can the driver's license check be carried out at any time?
Yes, the digital driver's license check is a time and location-independent check in real time and can be carried out at any time....0 min reading time
What happens if I don't choose the type of driver's license?
If you do not select the driver's license type when creating a new driver, this has no effect on the system. As part of the initial test, the driver is asked in the Drivers app which type of driver’s license is being used to carry out the test. The information provided is then automatically transferred to the management cockpit....0 min reading time
How do I change a driver's data later on?
1. Go to the driver overview and search for the relevant driver by sorting or using the search function. 2. Click on the name to go to the digital driver file 3. Click on the three dots as shown and select "Edit driver file" 4. You can now edit all master data, add comments and assign a new label code to the driver 5. Press Save Driver Profile to ap...0 min reading time
How can easycheck test labels be reordered?
New easycheck test labels can be ordered directly in the management cockpit: 1. Go to the "Administration" section and select the "Reorder labels" tab 2. Enter the desired number of easycheck labels and your address details 3. Click on "Submit order" 4. Your test labels will be sent to you within 3 working days...0 min reading time
How do I trigger a digital driver's license check?
A request for a digital driver's license check can be triggered in various ways. For new drivers who have the status "Created" in the system, a one-off test must be requested before they go into a regular test interval. 1. Send the request to a single driver Call up the driver overview. Search for the driver using the search bar or the sort function...0 min reading time
What do I do if the package is damaged?
If your GLS package shows external damage, for example a hole in the box, you can refuse to accept it. GLS will then take the parcel back to the depot and inform the sender of the complaint....0 min reading time
Can I interrupt the the UVV instruction?
The instruction can be interrupted at any time and continued at a later point in time. The personalized link to the UVV is valid for a total of 28 days....0 min reading time
Which data are processed?
The digital driver's license easycheck by edding with a minimum of personal data. In order to clearly identify a driver, the system only needs: name and first name Email-address In addition, the system stores all relevant information on driving license tests and accident prevention regulations (UVV). This guarantees the protected documentation of al...0 min reading time
Do I have to download an app for the driver's license check?
No, there is no need to download an app to the smartphone for the test process with easycheck.The driver is conveniently asked about the upcoming driver's license check via an automatically sent e-mail and forwarded from there directly to his individual test page....0 min reading time
Where can I find my order details?
If you have a registered account you will find the order details within your account. If you have made a guest order, you will not have that option. As a registered customer, please navigate to https://www.edding.shop/de/account/login and enter your credentials. On the left menu you will find your orders and their status....0 min reading time
Which data are required when creating a new driver?
When creating a new drive, we only need three pieces of information: 1. First and last name of the driver2. E-mail address or, if not available, a mobile phone number for sending SMS messages3. the assigned easycheck label code All further information is to be filled in voluntarily and is not required for the verification process....0 min reading time
How do I proceed with a complaint?
Your article is defective or damaged? We are sorry about that. Please use the return note which is attached your parcel and send the article back to us. Of course, we will not charge you for the defective article. We will send you the refund as soon as we have processed the complaint. This may take up to two weeks....0 min reading time
How can I reset the password?
You can reset your password under Settings in the Management Cockpit: ...0 min reading time
How can I switch drivers to active or inactive?
In the individual driver file of each driver you have the option to set the driver to active or inactive. Simply tick the corresponding field and set the dates of the period accordingly....0 min reading time
What does the manual visual inspection mean?
The manual visual inspection describes the visual inspection of the driver's license by the fleet manager. This can be carried out at any time and then confirmed in the management cockpit in the associated driver file (1). The confirmation of the manual visual inspection is noted in the calendar with a time and date stamp (2)....0 min reading time
What happens if a driver's license check is unsuccessful?
If your second attempt at the digital driver's license check is invalid, you can have your driver's license confirmed as part of the manual visual inspection with your fleet manager, or you can contact the edding Trust Center. You can book an appointment online at the edding Trust Center and have your driver's license identified via Microsoft teams ...0 min reading time
How do I delete admins
You can delete all or individual admins in the "Administration" section. To do this, check the respective admin and then click on "Delete"....0 min reading time
How do I delete my online account or my data?
We are sorry that you want to delete your personal edding SHOP account! The account can be deleted in your personal profile. Please open your account profile under https://www.edding.shop/de/de/account/profile and navigate to the section "Your profile". On the bottom you have the option to delete all personal information. Please note that this eve...0 min reading time
Will the UVV result be saved after the instruction?
After successfully completing the UVV test, the drivers will receive a confirmation of participation by email. The result is also saved in the administration system....0 min reading time
What is the difference between company car drivers and occasional drivers at easycheck by edding?
Company car drivers at easycheck are those who have a driver's license with an edding test label and thus regularly prove a valid driver's license through a digital driver's license check.These can be drivers with their own company cars as well as users of pool vehicles. In contrast, occasional drivers have not received an edding test label and only...0 min reading time
Is it possible to change my order after submission?
No, unfortunately not. To ensure fast delivery, every order is processed and shipped immediately after order has been submitted....0 min reading time
How can I return my order?
Send the items you wish to return to the address on the return note, stating the reasons for the return. You will receive a refund within 14 days after receipt of your return. Please note that edding does not pay the return shipping costs....0 min reading time
Whom do I contact when I have a new driver's license?
If you have a new driver's license, your fleet manager can order a new label for you. The old label destroys itself when you peel it off....0 min reading time
Wrong item received...How do I proceed?
We are sorry about that! In that case, please just send it back. Please note on the return note which item you ordered and which one was delivered instead. If the order has already been paid for, the purchase amount will be credited to your account as soon as we have registered your return....0 min reading time
Who bears the costs of a return?
If you have changed your mind and want to cancel your order, you have to pay the return shipping costs. In case of a justified complaint, edding.shop will of course pay the return costs. The costs will be refunded within 14 days after receipt and examination of your complaint. ...0 min reading time
Are data read from the driver's license?
The edding test label does not read or save any data from the driver's license.There is also no processing of the GPS position (geotracking) and data on the vehicle or driving behavior....0 min reading time