My payment was not processed. What do I need to do?

We are sorry about that! Payments may be refused by our payment service provider. This can happen due to several reason.

Usually, if your payment was refused, you will receive a notification by our shop system. In this case, the order will not be processed and your selected payment method will not be charged.

If you are not sure, if your payment has been processed, please contact our customer service. We will check your payment status and help you accordingly.

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Disclaimer: In order to be able to provide you with help in the language of your choice, this page has been translated automatically and may contain minor grammatical inaccuracies.