We are sorry that your order has not been delivered, yet.
If you want to look for the current status or location of your order, you may use the tracking information we have sent you via e-mail.
You may also visit the tracing directly under https://www.gls-pakete.de/sendungsverfolgung.
Just enter your parcel number and you will see the current status.
If you face any problems, you may also contact our customer service.