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Return & Refund

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    • How do I proceed with a complaint?

      Your article is defective or damaged? We are sorry about that. Please use the return note which is attached your...

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    • How can I return my order?

      Send the items you wish to return to the address on the return note, stating the reasons for the return....

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    • Who bears the costs of a return?

      If you have changed your mind and want to cancel your order, you have to pay the return shipping costs. ...

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    • How many days do I have the right to return an online order?

      Orders can be returned within 14 days.  Details about the beginning of the revocation period, the form and the consequences...

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    • When will I get my return credited?

      The amount will be credited within 14 days after we have received your return.The defined amount will be credited on...

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