My order - edding

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How do I receive my invoice?

You will receive the invoice attached to the order confirmation e-mail as a pdf document. If you have accidentally deleted...

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Accidentally deleted my invoice - what can I do?

If you have accidentally deleted that e-mail, as registered user, you may also navigate to your account (https://www.edding.shop/account/order) and download...

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I am not sure if my order has been processed - what can I do?

Don´t worry! Your order my be refused due to a problem with your payment. If an error occurs, you will...

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Is it possible to change my order after submission?

No, unfortunately not. To ensure fast delivery, every order is processed and shipped immediately after order has been submitted.

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Is there a cancellation policy?

Cancellation of the order is not possible. However, you have 14 days to exercise your right of withdrawal. See also...

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Can I place an order without any registration?

Of course, you may also order with a guest account. In this case, we only store crucial information for the...

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What can I do if I do not receive the order?

Please try to find your package by using the tracking system, first. We have sent you the link to the...

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Can I order with a foreign address?

All products ordered via edding.shop are currently only delivered within Germany.

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Wrong item received...How do I proceed?

We are sorry about that! In that case, please just send it back. Please note on the return note which...

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Where can I find my order details?

If you have a registered account you will find the order details within your account. If you have made a...

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Where is my order?

We are sorry that your order has not been delivered, yet. If you want to look for the current status...

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How do I proceed with a complaint?

Your article is defective or damaged? We are sorry about that. Please use the return note which is attached your...

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