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Overview edding.shop

Shipping & Delivery

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    • What are the shipping costs?

      In Germany the shipping costs are 3,95€ - we offer free shipping for orders above 19,00€.

      1 likes

    • What happens if I am not at home when the order arrives?

      Ideally a parcel is delivered to you personally.  Another member of your household can also accept your parcel on your...

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    • What can I do if I do not receive the order?

      Please try to find your package by using the tracking system, first. We have sent you the link to the...

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    • Can I also have my order sent to a Packstation?

      No, unfortunately we do not offer this service, yet. 

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    • Where can I change my address?

      If you have created a customer account you can log in with your user data (username and password). In your...

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    • What do I do if the package is damaged?

      If your GLS package shows external damage, for example a hole in the box, you can refuse to accept it....

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    • Wrong item received...How do I proceed?

      We are sorry about that! In that case, please just send it back. Please note on the return note which...

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    • Can I order with a foreign address?

      All products ordered via edding.shop are currently only delivered within Germany.

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